8 customer experience trends for 2011

advertising ambiguity apple appreciative-inquiry arts-marketing assessments attention-deficit-disorder audience-development authenticity blog-production blogs brain brain-fitness brainstorming brand-design brand-strategy branding business change change-resources collaboration color color-palettes command-and-control communication complexity continuing-education creativity culture culture-change customer-experience customer-loyalty customer-needs customer-service customer-values decision-making design design-process design-theory design-thinking dialogue down-economy e-marketing email emotional-intelligence emotions-in-advertising employee-engagement entrepreneurship ethics event-marketing evolution facebook failure feedback fundraising google group-effectiveness happiness ideation infographics information-architecture innovation inspiration interpersonal-communication ipad iphone leadership leadership-development leadership-styles learning-styles lessons-learned life-purpose listening marketing marketing-strategy meditation meeting-design mindfulness music neuroscience non-profits orchestras org-change org-culture org-development personal-growth personal-mastery positive-emotions positive-psychology powerpoint presentations productivity professional-development psychology purpose questions reference relationships research resources search-engine-optimization self-organizing simplicity social-construction social-media social-media-strategy social-networks software spirituality statistics storytelling strategic-planning strategy strengths style-guides success sustainability systems-thinking team-building teams teams-high-impact thinking tips tools top-ten trends trust twitter typography values videos visualization web-design web-typography web-usability web-writing web2.0 writing writing-reference