Salesforce’s desk.com turns any employee anywhere into a customer support ace

From Fast­Company: Desktop software is sold “by the seat.” But a “by the hour” pricing structure offered by cloud-based apps means smaller busi­nesses can put everyone on customer support — even the CEO or the weird guy clinging to his red stapler. Customers are increas­ingly expecting to get help from companies through social media, like Twitter and Facebook, in addition to tradi­tional channels like phone, email, and web. That’s why Sales­force is launching a new appli­cation, called Desk.com, aimed at small and medium-sized busi­nesses. · Go to Salesforce’s desk.com turns any employee anywhere into a customer support ace →