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20 09, 2016

John Kotter’s Required Reading

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , |Comments Off on John Kotter’s Required Reading

From strategy+business: John Kotter has been the go-to guy on the subject of change leadership longer than most of us have been working. For the past 35 years or so, he has been making the compelling argument that the essential role of leaders lies in their ability to achieve change — to shepherd their organizations to new and better places. The fast-paced and fundamental disruptions caused by advances in digital technologies make his work more relevant than ever. · Go to John Kotter’s Required Reading →

20 09, 2016

The impact of tone of voice on users

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , |Comments Off on The impact of tone of voice on users

From Neilsen Norman Group: A two-part experiment found that different tones of voice on a website have measurable impacts on users’ perceptions of a brand’s friendliness, trustworthiness, and desirability. Casual, conversational, and enthusiastic tones performed best. · Go to The impact of tone of voice on users →

20 09, 2016

Hollywood’s ‘Moneyball’ moment: Why entertainment leaders need big data now

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: |Comments Off on Hollywood’s ‘Moneyball’ moment: Why entertainment leaders need big data now

From Change This: For nearly a century, industry executives have relied on the same script: use industry experience and gut feel to pick the right products; sell these products to customers in a series of staggered release windows; and hope to win by creating blockbusters. For movies, this meant first selling high-priced tickets for single viewings of films in the theaters; then selling DVDs three months later that could be watched repeatedly at home; and then, six months to two years after that, licensing films to cable TV, where they could seemingly be watched for free. This method of selling content wasn’t arbitrary. In an analog world it represented the most profitable way of make money from consumers who placed very different values on the movie.

In recent years, however, a perfect storm of technological change has hit the entertainment industries. It involves the convergence of user-generated content, long-tail markets, and digital piracy, and it has diminished the profitability of the industries’ traditional business model.” · Go to Hollywood’s ‘Moneyball’ moment: Why entertainment leaders need big data now →

20 09, 2016

The 40 best Google fonts

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , , , |Comments Off on The 40 best Google fonts

From Typewolf: These are the 40 best free web fonts available on Google Fonts, in my humble opinion. They are all open-source and 100% free for commercial use. This collection focuses on typeface families from reputable type designers and foundries that contain multiple weights and styles. I’m purposefully avoiding single-weight display faces as they have limited usefulness in real-world design projects. · Go to The 40 best Google fonts →

20 09, 2016

When and how to create customer journey maps

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , |Comments Off on When and how to create customer journey maps

From Nielsen Norman Group: Journey maps combine two powerful instruments—storytelling and visualization—in order to help teams understand and address customer needs. While maps take a wide variety of forms depending on context and business goals, certain elements are generally included, and there are underlying guidelines to follow that help them be the most successful. · Go to When and how to create customer journey maps →

20 09, 2016

Design thinking 101

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , |Comments Off on Design thinking 101

From Nielsen Norman Group: What is design thinking and why should companies care? History and background plus a quick overview and visualization of 6 phases of the design thinking process. Approaching problem solving with a hands-on, user-centric mindset leads to innovation, and innovation can lead to differentiation and a competitive advantage. · Go to Design thinking 101 →

20 09, 2016

Eight ground rules for great meetings

Tue, Sep 20, 2016|Filed in: Bookmarks|Topics: , |Comments Off on Eight ground rules for great meetings

If you want your team to be effective, you need meeting ground rules — and you need agreement about how to use them. Many teams that have ground rules don’t regularly use them. But having rules in place that you consistently enforce can significantly improve how your team solves problems and makes decisions.

There are different types of ground rules. Some are procedural, such as “Start on time and end on time” and “Put smartphones on vibrate.” Procedural ground rules are useful but don’t help your team create productive behavior beyond, say, everyone being on time and having their smartphones on vibrate.

Other ground rules are abstract, such as “Treat everyone with respect” and “Be constructive.” These rules focus on a desirable outcome but don’t identify the specific behaviors that are respectful or constructive. As a result, abstract rules create problems if group members have different ideas about how to act respectfully. For some group members, acting respectfully means not raising any concerns about individual members in the group; for other members it may mean the opposite.

Behavioral ground rules are more useful. They describe specific actions that team members should take to act effectively. Examples of behavioral ground rules include “make statements and ask genuine questions” and “explain your reasoning and intent.” · Go to Eight ground rules for great meetings →

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