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4 04, 2013

Create communications and touchpoints that keep customers coming back for more

Thu, Apr 4, 2013|Topics: , , |

We help you create customer experiences that align with your company’s vision (business strategy) and your customers’ experience (the brand). And we help you design customer communications that get through the increasing media clutter and speak with simplicity and clarity.

1 04, 2013

Aiming for a customer orientation

Mon, Apr 1, 2013|Topics: |

Most companies want to put the customer at the center of their business strategy and implementation. They want to be more innovative in identifying and meeting customer needs. And they want to be better at putting that innovation into action. But in practice companies find it hard to do.

10 10, 2009

Seeing the whole picture

Sat, Oct 10, 2009|Topics: |

A successful living system needs two main elements — a clear identity and adaptability. Clear identity means creating and maintaining a wholeness within which all the parts are aligned. Adaptability means the capacity to pick up feedback from inside and outside and respond appropriately. We can help you bring the whole together — uniting customers and partners outside your organization while engaging everyone inside your organization across departmental boundaries. And we help manage the change that comes as you align what you say with what you do.

5 10, 2005

Grow your business by aligning strategy with customer expectations

Wed, Oct 5, 2005|Topics: , , , |

By listening to understand your customer's deepest desires, you have the opportunity to do truly amazing things worth talking about. Developing a deep awareness of who you are and how you fit into your customer's world brings a sense of identity and a clarity of intentions to your operations and communications. This combination achieves powerful results across multiple bottom lines.

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