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		<title>Create communications and touchpoints that keep customers coming back for more</title>
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		<title>Expand your perspectives of change</title>
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		<description><![CDATA[Creating a collaborative culture requires changing  the conversations by which people interact and the structures that shape these interactions. Collaboration improves as people shift their mind-set (or mental models) from one of control to one of learning.]]></description>
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		<title>Grow your business by aligning strategy with customer expectations</title>
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		<description><![CDATA[By listening to understand your customer's deepest desires, you have the opportunity to do truly amazing things worth talking about. Developing a deep awareness of who you are and how you fit into your customer's world brings a sense of identity and a clarity of intentions to your operations and communications. This combination achieves powerful results across multiple bottom lines.]]></description>
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		<title>Facilitating important conversations</title>
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		<pubDate>Wed, 05 Oct 2005 21:24:14 +0000</pubDate>
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