10 07, 2007

The 10 rules of feedback

Tue, Jul 10, 2007|Categories: Bookmarks|Tags: , , , , |Comments Off on The 10 rules of feedback

From Huba & McConnell: The biggest obstacle to knowing what customers really think about us? Fear. We fear they’ll tell us our product or service stinks, or that we’re horrible people. Yet most companies never hear that type of painful feedback. · Go to The 10 rules of feedback →