From anecdote: MSC is a simple process for helping senior decision-makers develop a gut feel for what an initiative has achieved.
From Huba & McConnell: The biggest obstacle to knowing what customers really think about us? Fear. We fear they’ll tell us our product or service stinks, or that we’re horrible people. Yet most companies never hear that type of painful feedback.
To improve your business meetings, the “Plus-Delta” tells you what to keep and what to change.
From Quality in Education: Keeping the momentum of continuous improvement is a challenge. Over time, it is easy to become complacent with current levels of implementation. Is it time to take it to the next level?