From anecdote: MSC is a simple process for helping senior decision-makers develop a gut feel for what an initiative has achieved.
Word document for download
From Mary Huba, Iowa State: a variation on Plus/Delta assessments for learner-centered teaching
From Huba & McConnell: The biggest obstacle to knowing what customers really think about us? Fear. We fear they’ll tell us our product or service stinks, or that we’re horrible people. Yet most companies never hear that type of painful feedback.