Our bookmarks on this topic are also at pinboard.in/u:unison/t:communication/
Our goal is to promote “civil politics,” by which we mean politics in which power and ideas are hotly contested but opponents are respected as fellow citizens who are assumed to be sincere in their beliefs. We hope to publicize the latest research in moral psychology and political science to help Americans understand why people are so prone to demonize others and form hostile, self-righteous coalitions.
From ChangeThis: The changing rules of media and wider public access to information make the kind of damage control done in the past ineffective. Eric Dezenhall helps you understand how your strategy must change.
Phatic communication is communication with little hard, informational content, but lots of emotional and social content. It doesn’t get much said, but it has social effects so powerful, it gets lots done.