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Our bookmarks on this topic are also at pinboard.in/u:unison/t:customer-created/
From UX Magazine: The practice of co-design allows users to become an active part of the creative development of a product by interacting directly with design and research teams. It is grounded in the belief that all people are creative and that users, as experts of their own experiences, bring different points of view that inform design and innovation direction.
From Austin Center for Design: Jon Kolko's book was started with the intent of changing design and social entrepreneurship education. As these disciplines converge, it becomes evident that existing pedagogy doesn't support either students or practicioners attempting to design for impact. This text is a reaction to that convergence, and will ideally be used by various students, educators, and practicioners:
From FastCompany: In Wicked Problems: Problems worth solving, author Jon Kolko argues that involving end users in the entire design process ensures a humane design solution.
From Doug Borwick at Engaging Matters: David Dombrosky describes “communities of interest” as new modes of social organization that can bring people together who are separated geographically. “Through a variety of means (e.g., profiles, comments, discussion forums, groups, and wikis) geographically dispersed individuals with shared passions grew able to identify each other and converse in real-time as well as asynchronously. In these new communities, participants would share resources and ideas and engage in mutual mentoring.” The option of forming community that is not place-based, while perhaps not totally new (there have long been pen pals), is far easier today and presents the potential for becoming more and more important.
From Doug Borwick at Engaging Matters: Art has been an authority-based industry. Experts decide what cultural experiences to provide. The public’s job (when the public has had a job) has been to appreciate them. While, as I have often remarked, this is not true of the whole history of the arts in all cultures, it is true of the European-rooted art forms that are the focus of much of the not-for-profit arts industry in the U.S. With the rise of “participatory culture” built upon online communication tools, people are no longer content to passively accept what experts offer them. They have an expectation of input. This is not a trend that will fade.