From Karen McGrane: User-centered design is a transformative values system because it is user-centered. The idea that we — all of us, an entire gazillion dollar industry — are focused on designing and making products for other people to interact with is so mind-bogglingly huge, we don’t even notice it.
From Luke Wroblewski: In his presentation at An Event Apart in Seattle WA 2013 Mike Monteiro outlined the problems with designer/client relationships and what designers should do to fix them.
From Shawn Callahan at anecdote: Leaders should find and tell stories to help their people understand the concrete actions needed to get a job done, enact a business value or even implement a strategy. Stories are our user manuals for life.
There's a tendency, however, for leaders to find and tell the big stories in the business—it's human nature. For example, we did some work for one of the national supermarket chains and they wanted to embed the principle "take me, show me." This simply means if a shopper asks, for example, what aisle the tofu is in, rather than quoting an aisle number they would take the shopper to where the product is located.
From strategy+business: Jeff Thull, author of "Mastering the Complex Sale: How to Compete and Win When the Stakes Are High," introduces a passage that overturns negative stereotypes about sales from "To Sell Is Human: The Surprising Truth about Moving Others," by Daniel H. Pink.
From FastCompany: Napkin Labs’ Riley Gibson discusses the upside of consumers messing with your product.
From strategy+business: The days of the disengaged health consumer are numbered. Consumerization will transform healthcare systems, involving individuals as never before in the management of their own care.
Jakob Nielsen's articles about interface usability and website design are now available on the Nielsen Norman Group web site.
From Damian Rees at Smashing Magazine: If you’ve ever run a usability test before, you’ll know that it’s not as easy as it looks. Although it’s not rocket science, there are some intricacies that can make a big difference. In this article I share some of the lessons I have learned which should help you avoid your user test turning into a frustrating experience for you or the test participant.