Topic: empathy
Our bookmarks on this topic are also at pinboard.in/u:unison/t:empathy/
Arianna Huffington on the rise of empathy in America
Friday, April 20, 2012 · Topics: economic-recovery, empathy
From FastCompany: The only way to bring the world out of the recession and onto a better track is for everyone to tap into a collective sense of responsibility toward each other. · Go to Arianna Huffington on the rise of empathy in America →
How to lead with compassion
Thursday, December 8, 2011 · Topics: compassion, emotional-intelligence, empathy, leadership, mutual-learning
From Roger Schwarz: Compassion involves noticing others’ suffering, connecting to them cognitively and emotionally, and responding to them with help. It doesn’t mean taking responsibility for solving other people’s problems or pitying them. Here are some steps to take. · Go to How to lead with compassion →
Brand building requires empathy for the customer
Friday, October 14, 2011 · Topics: customer-experience, empathy
From Branding Strategy Insider: Empathy is a powerful tool for gaining richer insight into your customer’s experience at every step in their value chain. Really knowing what influences and drives customer behavior requires one to walk a mile in the customer’s shoes. You can’t build empathy with your customers sitting behind the glass in a focus group, or putting them through long complex surveys. · Go to Brand building requires empathy for the customer →
Innovation always starts with empathy; Look at Zipcar and even Apple
Tuesday, March 22, 2011 · Topics: apple, empathy, innovation
From FastCompany: Why empathy is a creative company’s most powerful tool. Long before the term User Centered Design (UCD) was coined in the 1980s, the world’s smartest companies have relied on insights gained from their customers to innovate. · Go to Innovation always starts with empathy; Look at Zipcar and even Apple →
How to balance power and love
Tuesday, March 22, 2011 · Topics: empathy, leadership-styles, scenario-planning
From strategy+business: Scenario planning and social change expert Adam Kahane suggests that to master large and difficult challenges, leaders need to learn to act and empathize simultaneously. · Go to How to balance power and love →
RSA animates Jeremy Rifkin’s The Empathic Civilization
Friday, June 11, 2010 · Topics: empathy, genographic-project, presentations-examples, systems-thinking, videos
Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy and the profound ways that it has shaped our development and our society. · Watch video →
Jeremy Rifkin: The Empathic Civilisation
Friday, June 11, 2010 · Topics: empathy, genographic-project, videos
Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy and the profound ways that it has shaped our development and our society. · Watch video →
How to Deprogram Bullies: Teaching Kindness 101
Friday, June 11, 2010 · Topics: empathy, positive-emotions
From Time: At a public school in Toronto, 25 third– and fourth-graders circle a green blanket and focus intently on a 10-month-old baby with serious brown eyes. Baby Stephana, as they call her, crawls toward the center of the blanket, then turns to glance at her mother. “When she looks back to her mom, we know she’s checking in to see if everything’s cool,” explains one boy, who is learning how to understand and respond to the emotions of the baby — and to those of his classmates — in a program called Roots of Empathy (ROE). · Go to How to Deprogram Bullies: Teaching Kindness 101 →
