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From John McWade at Before&After: Here is an issue that is, to me, of utmost gravity — the attitude toward clients that we bring to our work, most pointedly the idea that we are better than they, and our work inherently more worthy. It’s a sensitive issue but enough of a learning opportunity for all of us that I wanted to not let it slip away.
We are all unjust judges, which is easy to see once we notice that our judgments always come out in our favor.
My advice: Respect your client. Give him your best work. Hold it lightly. Stay open. Help him get where he wants to go. If he needs to circle back, be there when he arrives.