Our bookmarks on this topic are also at pinboard.in/u:unison/t:listening/
From Interaction Associates: Good listening helps leaders to understand, empathize, and engage their team members and employees. Good listening builds rapport and trust; it invariably improves the relationship.
Valeria Maltoni’s blog about hosting conversations. I see the conversation as a space. One in which certain dynamics can be created to protect fragile new ideas until they are ready to be implemented. As well, an environment conducive to open thought and
Relationships matter. I now always ask, “Who’s the problem?” not “What’s the problem?”